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## Commenting and Closing Trouble Tickets

To close a ticket when the issue was resolved or to post your comment:

1. Click the Help Desk shortcut in the navigation pane.
2. Locate the ticket you need and click its subject or identification number.
3. To close, reopen or post a comment to the ticket, select the operation you would like to perform from the Ticket Event menu, and type a new comment into the New Comment input field if required.
4. Click OK to submit.